App / Casino
doog11 collects only the account and transaction data needed to run your wallet, process payments through Rocket or Bank Transfer, and keep your sessions consistent across devices. This policy sets out what we collect, why we keep it, and the choices available to you — with access subject to your local law and eligible regions.
When you open an account on doog11, we collect the information you enter directly — your name, contact details, and the payment method you choose, whether that is Rocket, Bank Transfer, or another supported channel. We also collect technical data automatically: your device type, browser version, IP address, and session timestamps. This data lets us load your wallet correctly, display your transaction history, and keep your account secure across the Grameenphone or Banglalink connections you use. We do not sell your personal data to third parties for their own marketing. Where we share data — for example, with a payment processor handling a Rocket transfer or Bank Transfer instruction — it is only to complete the service you requested. Any third-party processor is contractually limited to that purpose. We retain account records for as long as your account remains active and for a further period required under applicable financial regulations in the eligible regions where we operate. If your account becomes inactive, retention follows the schedule set out in our Terms. You can request a copy of your stored data or ask us to correct inaccurate details at any time through the support route listed at the end of this policy. Access to our services and the applicability of this policy depend on your local law and the eligible regions we serve.
Not everything you encounter through doog11 falls under this single policy document. Understanding the boundary helps you know which rules apply to each part of your experience. Account access, on-site transactions, and the content we publish directly are covered here. Third-party services linked from our platform carry their own separate policies, and we cannot speak on their behalf.
Any data collected when you log in, verify your identity, or update your profile details is fully within scope. This includes the email address and device fingerprint stored against your account session.
Payment instructions you submit through Rocket or Bank Transfer are covered for the data we hold on our side. The processing network that moves the funds operates under its own privacy terms, not ours.
Pages, game lobbies and account notices published directly by doog11 are within scope. We control what data those pages collect — primarily session cookies and navigation logs used to keep the lobby loading correctly.
Links to external sites, game studio environments loaded inside the lobby, or wallet apps you open separately are outside this policy's scope. Review the privacy terms of each third-party service independently.
You have several concrete actions available to you at any point while your doog11 account is active. First, you can review the personal details we hold by navigating to your account settings and checking the profile section — the fields shown there reflect what we have stored. If any detail is wrong, you can submit a correction request directly to our support team using the contact route listed in the Support section below. If you want to know what transaction or session data sits against your account, raise a data enquiry through the same support route. We will respond with a summary of the categories we hold and the purpose for each. You also have the right to ask us to delete data we no longer need for account or regulatory purposes — though we may need to retain some records for the period required under applicable rules in your eligible region. Any request you submit is handled on a first-come basis; we do not prioritise or deprioritise based on account activity.
Open your account settings and check the profile section to see the details currently stored against your login. This includes contact information and the payment methods you have linked.
If a stored detail is inaccurate — a name spelling, a contact number — submit a correction through the support channel. We update the record once identity is confirmed.
To understand the full scope of data we hold against your account, contact our support team with a written request. We will describe the categories stored and the reason we retain each one.
You can ask us to remove data that is no longer needed for your account or for regulatory compliance. We will confirm what can be deleted and what must be kept under applicable rules.
If you have a question about this policy, need to submit a data request, or want to raise a concern about how your information is handled, use the contact routes below. We handle privacy queries through the same support channels published on the site. Availability depends on your location and eligible region.
Open the chat icon from any page on doog11 and describe your privacy query. The agent can log a formal data request on your behalf and escalate it to the correct team.
Send a written request to the support email address published on the Contact page. Include your account username and a clear description of the data action you are requesting.
The Help Centre lists step-by-step paths for common account and data queries. Check there first — many data correction requests can be completed directly through the account settings page.
We keep your account data behind access controls that limit which internal systems can read your personal records. Session cookies placed on your device are used solely to maintain your login state and load your wallet balance correctly when you switch between a Grameenphone mobile connection and a home Wi-Fi session. We do not use advertising cookies that track you across external sites.
We set session cookies to keep you logged in and to remember your account preferences between visits. You can clear these from your browser settings at any time, though doing so will end your current session and require you to log in again.
Active account records are kept for the life of your account plus the period required under applicable financial rules in your eligible region. Inactive account data follows a scheduled review process described in our Terms.
Access to your stored profile and transaction history is gated behind your account login credentials. If you suspect unauthorised access, change your password immediately and contact support through live chat or email.
When we update this policy, we post the revised version at this address and note the change date at the top of the document. Continuing to use your account after a posted update means you have read the revised terms.
These questions come from account holders who want to understand how their data is handled before or after they open an account on doog11. Each answer reflects the policy as written above.
We collect the name, contact details and payment method information you enter at registration — for example, whether you use Rocket or Bank Transfer. We also log your device type, browser, IP address and session timestamps automatically when you access the platform.
We share data only where it is needed to complete a service you requested, such as passing a payment instruction to the Rocket or Bank Transfer processor. That processor is limited by contract to that purpose only. We do not sell your personal data to any party for marketing.
Your data is retained while your account is active and for the additional period required under applicable financial regulations in your eligible region. If your account becomes inactive, a scheduled review determines what is kept and what is deleted, in line with our Terms.
Open your account settings and check the profile section first — some fields can be edited directly. For changes that require identity confirmation, submit a correction request to our support team via live chat or the published support email address.
Yes. Send a written data enquiry to the support email published on our Contact page, including your account username. We will reply with a summary of the categories we hold and the reason for each. The timeline depends on verification of your identity.
This policy covers data collected through your account regardless of the connection you use — Grameenphone, Banglalink or any other network. Whether our service is accessible in your location depends on your local law and the eligible regions we serve.