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These terms set out the rules that apply when you open and use your doog11 account — from how we handle your wallet transactions to what happens if there is a dispute. Access to doog11 depends on your local law and eligible region; please read these terms carefully before you proceed.
By creating an account and using the doog11 platform, you confirm that you have read, understood and accepted these terms in full. They govern every aspect of your relationship with us: account registration, deposits and withdrawals through Rocket or Bank Transfer, game participation, and any communications we send to your registered contact details. If you access the platform through a mobile browser on Grameenphone or Banglalink, these terms apply to that session in the same way as a desktop session — the access method does not change your obligations or ours. We may update these terms from time to time. When we do, we will notify you through the in-account message centre before the updated version takes effect. Continuing to use your account after that notification counts as acceptance of the revised terms. If you do not accept a change, you should stop using the account and contact our support team to discuss your options. Availability of the platform and individual features depends on your local law and the eligible regions we serve. We do not make any representation about lawfulness of use in jurisdictions we do not serve.
These terms do not cover everything in one breath. Four distinct areas each carry their own scope, and knowing which area applies to your situation helps you find the right answer faster. Account access rules govern who can hold an account and on what conditions. Transaction rules govern how funds move through Rocket or Bank Transfer — but not the internal policies of those payment providers themselves. Site content rules govern the games, promotional notices and editorial copy we publish. Third-party services — including the payment rails and studio software that power parts of the lobby — operate under their own separate agreements, which we do not control.
Covers registration, login, identity checks and conditions under which we may restrict or close an account. Eligibility depends on your local law and the regions we serve at the time you sign up.
Covers deposits and withdrawals made through Rocket or Bank Transfer via your doog11 wallet. Does not extend to the internal terms of those payment providers, which you agree to separately with them.
Covers game titles available in the lobby, promotional notices displayed in the account area, and any written content we publish on this site. Content may change without prior notice based on provider availability.
Game studios, payment processors and network providers operate under their own agreements. Our terms do not override or modify those, and we are not liable for obligations those third parties have directly with you.
These terms give you clear, practical actions you can take at any time. You can review your transaction history directly in the account wallet section — every Rocket and Bank Transfer movement is logged there with a timestamp and reference number. If any account detail is incorrect — your registered mobile number, email address or payment method on file — you can update it through the account settings page; follow the verification fields shown there rather than contacting support for routine corrections. When a question arises that the account area cannot resolve, you can raise it formally through our support route. We aim to acknowledge every submission and direct it to the right team. If you believe a term has been applied to your account incorrectly, you have the right to request a written explanation. Submit that request through the support contact path listed in the Support section of this page. We keep a record of all formal requests and the responses we send.
Open the wallet section in your account to see a full log of deposits and withdrawals, including Rocket and Bank Transfer entries with timestamps and reference numbers.
Update your registered contact number, email or payment details through account settings. Follow the verification steps shown on that page; changes take effect once verification is confirmed.
Use the published support route to submit a question about how a term has been applied. We log every submission and respond through the same channel you used to contact us.
If a policy decision affects your account, you can request a written explanation. State your account reference and the specific term in question so we can route it to the right team promptly.
If you have a question about any part of these terms — or about how they apply to a specific action on your account — reach out through the contact paths published on the site. We do not publish response time commitments here, but every message sent through an official route is logged and routed to the right team. Use the path that matches the nature of your question.
Open the chat widget from any page while signed in to your account. This is the fastest route for questions about a specific transaction, a wallet balance or an access issue tied to Rocket or Bank Transfer.
Use the email address listed in the Contact section of this site to send a written question about these terms. Include your account reference number and the clause or topic you are asking about.
Check the message centre inside your account for responses to previously submitted questions. We also send policy update notifications here, so review it after any announced change to these terms.
Handling your information responsibly is part of how these terms operate in practice. Below are the four areas where our policy commitments are most relevant to your day-to-day account use.
We retain account records — including transaction logs for Rocket and Bank Transfer activity — for as long as your account is active and for a period after closure as required by the terms you accepted at registration. You can request details of what we hold via the support route.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route so we can review the session log and act on your request.
We use session cookies to keep you signed in across device switches — for example, moving from a Grameenphone mobile session to a home Wi-Fi desktop session. You can review and manage cookie preferences through the browser settings on your device.
To request a correction to account data we hold, or to ask how a specific clause applies to your situation, use the email support route and include your account reference. We will confirm receipt and respond through the same channel.
These are the questions we receive most often about how these terms work in practice. If your question is not covered here, use the support routes listed on this page.
Yes. Every deposit or withdrawal you make through Rocket or Bank Transfer on your doog11 account is governed by these terms. The internal policies of Rocket or your bank are separate, and you hold a direct agreement with those providers independently of your doog11 account terms.
We send a notification to your in-account message centre before any updated version of these terms takes effect. Check that section regularly, particularly after you receive any communication from us. Continuing to use your account after the notice counts as your acceptance of the change.
These terms apply equally to mobile browser sessions regardless of the network you are on. Access depends on your local law and the eligible regions we serve. The terms do not change based on your device type, network carrier or the time of your session.
Submit a written request through our email support route. Include your account reference number and the specific clause or decision you are questioning. We log every request and respond through the same channel, typically with a written explanation of how the term was applied.
Go to account settings and follow the verification fields displayed there. Routine updates — contact number, email, payment method on file — do not require you to contact support. Changes take effect once the on-screen verification step is completed successfully.
We do not make legal certainty claims. Access and enforceability depend on your local law and the eligible regions we serve at the time of use. If you are uncertain whether use is permitted in your specific location, we recommend checking with a local legal adviser before opening or continuing to use an account.